Question 1

Where can I exchange or refill my SodaTASTE cylinder?

Accepted Answer

You can order your exchange cylinder through our website. In our online shop, you can order an exchange box with the same number of cylinders you already have at home in an empty state. Once our exchange box arrives, you can remove the new CO₂ cylinders and place the empty, undamaged cylinders back into the box for return. Please attach the included return label to the package and send it back to us. You have 21 days to return the empty cylinders. If this period is exceeded, you will be charged the difference between the exchange and purchase price. This is €9 for Classic cylinders and €12 for Aroma cylinders.

Question 2

Which water carbonators are the SodaTASTE cylinders compatible with?

Accepted Answer

SodaTASTE's screw-in CO₂ cylinders are manufactured according to the European standard ISO 7866 and are therefore suitable for all common carbonators with a screw-in system. You can find a detailed list here. Electric devices and Quooker carbonators are not compatible with our screw-in cylinders.Sodastream carbonators with a click-in system are also compatible with our innovative Quick Classic CO₂ cylinders. As the only provider of alternative Quick cylinders for Sodastream carbonators, we can even accept your empty Quick Connect cartridges (with a pink ring) for SodaTASTE exchange cylinders, thus offering you an even better price. These cartridges fit the Sodastream Duo, E-Duo, Terra, Art & Crystal 3.0 carbonators.

Question 3

What do I do if my cylinder is empty and I need a new one?

Accepted Answer

You can easily exchange your cylinders for full versions after use via our online shop. You only pay for the refill.For screw-on cylinders with and without flavoring, you'll find the right page here. If you need Quick Classic cylinders for your SodaStream carbonator with the Quick Connect system, we can help you here.

Question 4

Where do the SodaTASTE CO₂ cylinders come from?

Accepted Answer

The new TÜV-tested cylinders are made in Germany - from production to filling with carbon dioxide. We use biogenic carbon dioxide from a regional bioethanol plant.

Question 5

Where can I buy a SodaTASTE cylinder?

Accepted Answer

You can conveniently purchase them in our online shop, where attractive volume discounts are also available. On the international market (outside our base in Germany), we are currently present in selected stores in France, Belgium, and Finland.

Question 6

What happens if the package I ordered doesn't arrive?

Accepted Answer

Please first check the traceability of the package using your tracking number. If the shipment cannot be found, please contact our customer service at support@sodataste.com.

Question 7

What is the difference between a purchase cylinder and an exchange cylinder?

Accepted Answer

With a purchased cylinder, you pay for the aluminum cylinder itself and the CO₂ filling, and you don't need to return an empty cylinder in our box. With a replacement cylinder, however, you can return your existing empty cylinders to us using our exchange box and the free return label. This way, you get a better price. Please make sure you already have the required number of empty cylinders at home when purchasing your replacement cylinders.

Question 8

Why isn't my payment method working?

Accepted Answer

We are very sorry if you are having problems with the payment. Normally, all payment methods should be available to you without errors. However, for technical reasons, the page may have to be reloaded if a payment transaction has been aborted.

Question 9

How does the return process work for exchanging empty CO₂ cylinders?

Accepted Answer

The return label for the exchange cylinders is included in the SodaTASTE exchange box that we send to you when you order exchange cylinders from us. You have a total of 21 days to return the empty cylinders (which must already be in your possession at the time of purchase). If we do not receive the appropriate return from you by the end of this period, we will charge you the saved difference between the exchange cylinder and the purchased cylinder. This difference is a flat rate of 9€ for Classic cylinders and 12€ for Aroma cylinders.

Question 10

Which cylinders can I send back for exchange?

Accepted Answer

With us, you can return not only original SodaTASTE cylinders (whether Classic or with flavor), because we also accept screw cylinders from other manufacturers.And it gets even better: if you have so-called "Quick Connect cylinders" from Sodastream (the ones that click with a pink ring), we can also accept these for exchange. Please note that in this case, you will likely need our Quick Classic cylinders, which are compatible with the relevant Sodastream soda makers with Quick Connect system.Additionally, your cylinder should be functional. It should not have holes, dents, or other serious damages that make it unusable for further use.Unfortunately, we cannot recycle old steel cylinders, so we cannot accept them. So make sure your cylinder is made of aluminum.

Question 11

Is there a deposit if I only want to return empty cylinders?

Accepted Answer

In fact, there is still no deposit system for aluminum cylinders on the market – from any provider. To get started, you have to purchase a "purchase cylinder" or spare cylinder for full price (this includes the aluminum cylinder itself and the refill) and can then only exchange it at a lower price.There is no deposit value like with PET bottles; it's more of a one-time payment to pay less in the future. Other manufacturers operate the same way: Sodastream, for example, charges around €32 for a simple standard Classic spare cylinder, and Kaufland (own brand) also costs around €20 for a new cylinder. So, we're not new to the market in this regard.If you want to get rid of your cylinder, there are several options:First, you can drop off your empty cylinders at any retail store where we are listed. This includes every Kaufland store, but also an increasing number of Edeka, Nahkauf, Marktkauf, and REWE stores, as well as more and more beverage stores.You can also return such items to us (at your own expense) or drop them off at your nearest recycling center free of charge.

Question 12

I have a request regarding SodaTASTE. Whom can I ask?

Accepted Answer

You can reach our customer service for questions, complaints and complaints from Monday to Friday between 10 a.m. and 2 p.m. on the telephone number +49 (0)36252 460-860 or by e-mail at: support@sodataste.com.

Question 13

Where can I dispose of my SodaTASTE cylinder?

Accepted Answer

At SodaTASTE GmbH, we do not charge a deposit on the cylinder (see note on the product). However, you must not dispose of the empty cylinder in household waste. You are welcome to return it to SodaTASTE GmbH, and we will take care of proper disposal. In regions outside Germany, please follow the local disposal guidelines.

Question 14

What should I do if the correct product was not sent to me?

Accepted Answer

If you unexpectedly receive the wrong product (defective, damaged, wrong item), please feel free to contact us at support@sodataste.com. Please tell us your invoice number. We will then send you a return slip including a return label.

Question 15

Do I automatically get an exchange item if I return an item?

Accepted Answer

We will be happy to take back your incorrectly or defectively delivered product. For technical reasons, you will unfortunately not automatically receive an exchange or replacement item, but you will be reimbursed for the purchase price you have already paid. You can place a new order via our website at any time.

Question 16

Are there any items excluded from return?

Accepted Answer

At SodaTASTE, we reserve the right to refuse a refund if items are not returned in their original or proper condition.Please handle your cylinders and other items with care to ensure a return remains possible.Returns are excluded in the following cases:Damaged cylinders (holes, dents, other damage)Dirty, painted, or sticker-covered cylindersCylinders with removed valvesNew cylinders with opened or removed seal (We offer to measure the fill level of cylinders that have been used once. If the weight is still above the minimum level of 1180 g, we may offer a refund as a gesture of goodwill — previously listed conditions still apply.)We kindly ask you to leave the packaging of water carbonators and bottles sealed/unopened if you wish to return them. The items must be unused, undamaged, and returned with all original tags/labels.

Question 17

Can I return my goods?

Accepted Answer

Were you not entirely satisfied with your order? No problem, you can return your order to us at your own expense within 14 days of receipt by submitting a cancellation request.Did you receive a faulty, defective, or even the wrong item? We're happy to help you at support@sodataste.com and will take care of your return slip and free return label as part of your complaint. To return, simply place all items together with the return slip in one package (this can be the original packaging) and affix the return label to the outside over the original sticker. Take your return to a DHL Packstation, and you're done.Once we receive the package, you'll receive a short confirmation email.(Using a different carrier is at your own expense.)

Question 18

What are the ingredients in a SodaTASTE aroma cylinder?

Accepted Answer

Our cylinders contain liquid CO₂ - this is exactly what is ideal for dissolving natural aromas. And we did. We brought these two ingredients together to create a refreshing fizzy experience with no unnecessary additives.

Question 19

What does biogenic CO₂ or bio-CO₂ mean?

Accepted Answer

We only use carbon dioxide from bioethanol plants for our SodaTASTE products. We use a climate-neutral starting material from natural agriculture and can thus be even more sustainable and environmentally friendly. You can find more about this topic on our "About us" subpage.

Question 20

Why is my sparkling water no longer flavorful?

Accepted Answer

The reason is that our aroma is dissolved in the liquid CO₂. At the end of the filling, however, this has completely passed into your soft drinks. The remainder of the CO₂ is then present in the cylinder in a gaseous state. With this you can still bubble about 5 liters of water. This is a completely normal process and does not constitute a defect in the product.

Question 21

How often should one bubble for ideal results?

Accepted Answer

That depends on your personal taste. The more times you press the carbonation button, the more flavor there is in the water. We recommend you to bubble 3-4 times.

Question 22

Why does ice form in the water bottle when bubbling?

Accepted Answer

If the water is very cold and the water bottle is not completely filled with water, ice may form when you bubble. This results, among other things, from the fact that the CO₂ cools down considerably when it exits the cylinder, causing the water to freeze for a short time. However, the ice dissolves within a few seconds and is completely harmless.

Question 23

Is it normal for foam to form when bubbling?

Accepted Answer

Yes, that is perfectly normal. As with a good beer, some foam may form in the bottle during bottling. This happens mainly with new cylinders and depending on the local water quality and the type of device used. However, this is not a problem. The foam settles after just a few seconds and is then completely gone. Please do not remove the water bottle from the bubbler until the foam has settled.

Question 24

Are the flavors vegan and also suitable for allergy sufferers?

Accepted Answer

The natural flavors we use are vegan and gluten free. Since the ingredients are purely natural, allergy sufferers can also enjoy the contents of our SodaTASTE cylinders without hesitation.

Question 25

Are there other flavors?

Accepted Answer

We're constantly developing our products and want you to be a part of it. Feel free to share your ideas with us.Our product range will be expanded regularly, so stay tuned.

Question 26

Are the flavors sugar free?

Accepted Answer

The natural flavors we use are sugar-free and contain no sweeteners. In addition to diabetics, they are also suitable for allergy sufferers, vegetarians and vegans.

Question 27

How often do I have to change my carbon dioxide cylinder?

Accepted Answer

Depending on the device, you can bubble up to 60 liters of mineral water with our SodaTASTE cylinders. Depending on how often you bubble and how much CO₂ you introduce into the water via the carbonation button, the useful life of a cylinder can vary. We therefore recommend that you already have around 4 SodaTASTE cylinders at home. This means you always have enough cylinders in reserve and can also switch between different flavors.

Question 28

How should I store my SodaTASTE cylinders?

Accepted Answer

Since CO₂ is a gas that reacts sensitively to heat, you should ensure that your carbon dioxide bottles are not exposed to direct sunlight. The room temperature for your carbon dioxide should not exceed 50 degrees Celsius. Also, if possible, make sure that you store our aroma cylinders at temperatures below 35 degrees Celsius so that the natural fruit aroma thrives and the taste in the cylinder remains unchanged.In general, your cylinders should be stored upright and in their original, unopened state in a well-ventilated place.

Question 29

Can I fill my cylinder myself?

Accepted Answer

Our SodaTASTE cylinders were filled under strictly controlled conditions in Germany. Filling by third parties is not permitted, as improper implementation can lead to serious injuries and damage.

Question 30

How can I check if my carbon dioxide cylinder is empty?

Accepted Answer

There are several ways you can tell if your CO₂ cylinder is empty. First, please make sure that the cylinder is screwed in correctly and, if necessary, tighten it again by turning it to the right. If there is still no carbon dioxide in the water and you don't hear a hiss when you press the button, the cylinder may be empty.To check this, you can simply weigh it with a household scale. The weight of a full SodaTASTE cylinder is approx. 1200g. An empty cylinder, on the other hand, only weighs around 760g.

Question 31

My cylinder appears to be broken. What can I do?

Accepted Answer

Basically, our cylinders should arrive to you in top condition. If you still have the feeling that something is wrong with one of your copies, please let us know.Please write us a message at support@sodataste.com with an explanation of the problem and the serial number of the cylinder. You will find this engraved slightly under the neck of the bottle. It consists of 3 letters followed by 10 numbers (e.g. BHA0003473328).

Question 32

Can I swap between multiple aroma cylinders at home?

Accepted Answer

But of course! If you're craving apples more than mint, you can easily unscrew the existing aroma cylinder from your soda maker and screw in another one. Switching between different flavors is quickly learned and soon carried out as quickly as opening the syrup lid used to be.

Question 33

Why doesn't my water taste exactly as described on the aroma cylinder page?

Accepted Answer

The taste of the sparkling water is influenced by many factors. These include the hardness of the water, the number of sprays, how the carbonator used works and how long the sparkling water stays in the bottle (to name just a few reasons). We also experience again and again that the exact same water creates different taste experiences for different people. That's why please don't forget what applies to food in general: taste is a subjective feeling and is perceived a little differently by everyone.

Question 34

Why can't I find the raspberry flavor anymore?

Accepted Answer

When selecting our flavors, we continually consider many factors, including the cost of flavors and customer inquiries about individual varieties. In light of recent developments, we have decided to discontinue our raspberry variety.However, this does not detract from the diversity of our product selection. It will soon be replaced by a new, deliciously flavorful variety with a similar visual appearance that will perfectly fill the gap.

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